Why is it that some brands and organizations seem to consistently provide their customers with a superior user experience, you may ask? While customers don’t know or care to know what is happening in the backend, it is always the UX at the front-end that matters the most to them. To make this a reality, it’s the ‘Infrastructure’ at the backend, enabling them to have such an experience.

According to IDC, India’s spending on digital technologies is expected to reach $ 69 billion by 2025 and would constitute almost 70 percent of the enterprise IT spending happening in India. Supporting this ambition is the digital Infrastructure, sits at the core of it. Hence, let’s delve a little bit on understanding it.

Need for a Stable and Healthy Infrastructure
IT infrastructure is the foundation that allows companies to seamlessly operate. It enables businesses to build exceptional experiences that leverage new technologies for consumers and employees internally. A stable and ‘healthy Infrastructure’ is an Infrastructure that caters to applications without downtime or end-experience hurdles. For instance, as an end user we transfer money through RTGS / NEFT, but these applications need good Infrastructure that’s available 24X7 for the transaction to go through without hindrance.

Investing in the Right Infrastructure, Whether it’s On-Prem or Cloud
Today, technology Infrastructure can be on-premises or on cloud, but without technology no sector or company can fathom to move ahead. In Infrastructure, we often notice that ‘capacity’ becoming a problem area.

For instance, when an organization starts to grow and scale, say by 2X or 3X, the need to continually monitor the health of the Infrastructure to ensure it’s up and running becomes very important. With the Infrastructure remaining the same, we might encounter response issues to the application hosted on the devices. End-user desktops & laptops are also part of the Infrastructure, and this also must have the right processor and capacity basis the application requirement.

Need for Redundancy in Infrastructure
For all critical applications it’s also important to have redundancy in place, predominantly seen across BFSI and the telecom sector. Organizations can ill afford to have even a minute of downtime, for which building High Availability, Disaster Recovery and Business Continuity plans become vital, not discounting the core applications required in manufacturing, health sector or other domains. Secondly, choosing the appropriate orchestration and virtualization layer, which should help moving the application on the fly during downtime, while not compromising on security and compliance is important. Flexibility and agility helps to keep the applications running all the time.