According to reports, Ecom Express, a provider of technology-enabled logistics solutions, has established a strategic relationship with Truecaller for businesses to improve confidence in logistics interactions and promote dependable and secure customer communication.

Ecom Express is using Truecaller's communication solutions to reduce call rejection rates and provide its clients with more transparency. Ecom Express supports thousands of online retailers, direct-to-consumer (D2C) brands, and e-commerce marketplaces.

Ecom Express has adopted Truecaller's Customer Experience solution, intending to ensure seamless, secure, and reliable communication with customers across India.

Leveraging Truecaller Verified Business Caller ID as part of the customer experience solution, Ecom Express ensures that its customers can instantly recognize verified calls through elements such as the company name, logo, a verified green badge, and category name.

This verification reduces instances of missed or ignored calls due to a lack of trust, thereby improving response rates and operational efficiency.

One of the top suppliers of complete technology-enabled logistics solutions to the Indian retail and e-commerce sectors is Ecom Express Limited. Ecom Express was founded in 2012 by Manju Dhawan, K. Satyanarayana, the Late T. A. Krishnan, and the Late Sanjeev Saxena.

With decades of combined experience in Indian logistics and distribution services, the company serves D2C brands, e-commerce platforms, e-commerce marketplaces, and small and large online sellers. Its headquarters are in Gurugram, Haryana.

Ecom Express serves many pin codes throughout India with end-to-end logistics and supply chain solutions made possible by state-of-the-art technology and automated solutions.

Under its main offering, Ecom Express Services (EXS), the company offers first-mile pickup, processing, network operation, last-mile delivery, reverse logistics, and returns management.

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Additionally, the business provides a full range of fulfillment, storage, and supply chain solutions under its Ecom Fulfilment Services (EFS) service line.