According to reports, Nasdaq-listed software-as-a-service (SaaS) major Freshworks appoints Murali Swaminathan as its chief technology officer (CTO).

Swaminathan will oversee Freshwork's technology roadmap and strategy and lead the company's global engineering and architecture teams.

He joins ServiceNow, as vice president of engineering, he developed the modern application architecture for the company's IT service management and strategic portfolio management products. Before ServiceNow, Swaminathan was vice president of engineering at Recommind, now part of OpenText.

"It’s an incredible time to be joining this team as we grow to become a multi-billion-dollar software company. Our talented global engineering and architecture teams are pivotal to meeting this goal and I look forward to working with them to continue driving innovation and delivering exceptional products that meet the evolving needs of our customers," says Murali.

This position is in line with the company's commitment to invest in people and resources to enhance employee and customer experience solutions. Swaminathan joins the management team and will report directly to Dennis Woodside, CEO and President.

The company named Woodside as its new CEO on May 1, after founder Girish Mathrubootham stepped down. Matulbootham has been named executive chairman of FreshWorks.

"Murali’s experience aligns exceptionally well with our commitment to deliver products that provide rapid impact and real returns on AI investment, and his leadership in employee experience is particularly valuable as we become the platform of choice for enabling mid-market and enterprise customers to compete at global scale,” says Woodside.

Founded in Chennai in 2010, FreshWorks provides customer relationship management (CRM) software primarily to small and medium-sized businesses (SMBs). Headquartered in Chennai and San Mateo, California, the SaaS company serves more than 68,000 customers, including American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.