Whatfix, a global leader in digital adoption platforms (DAPs) announces that it has been named a Leader in The Forrester Wave.

The company holds the top score (4.80/5) in the Strategy category amongst the top ‘seven (DAP) providers that matter the most in the market.’ It received the highest score possible (5/5) across 15 of 21 criteria, including product architecture, industry expertise, software change management, software usage and adoption, analytics and insights, AI/ML, vision, innovation, roadmap, and pricing flexibility and transparency.

These high scores validate Whatfix's unique strengths, solidifying its leadership in DAP and recognition across multiple analyst reports.

The Forrester report mentions three key challenges in digital transformation, the rapid growth in the number of enterprise applications, their increasing complexity, and the pressure software-related change places on resources. DAPs (like Whatfix) address these by providing real-time assistance, using data-driven insights to drive adoption, and supporting upskilling and learning. Given the ongoing reliance on legacy applications, the report counsels that DAP providers must support both nontraditional and legacy systems.

The Forrester report by Vasupradha Srinivasan, Principal Analyst at Forrester, says, “Whatfix shines with formidable features and innovativeness. Its current vision and strategy are to deliver hyperpersonalized, contextual, 'userized' experiences across enterprise applications. It continues to attract venture capital and market interest, with its customer-first approach enabling co-innovation and unique offerings like Mirror."

"We see this recognition as validation of Whatfix's position at the forefront of the digital adoption platform market. "Our continued focus on innovation, end-user experience, and customer success has allowed us to deliver a best-in-class solution that empowers enterprises to drive greater software adoption and productivity," says Khadim Batti, Batti, CEO and co-founder of Whatfix.

“Whatfix simplifies everything. Our team addresses SAP Concur questions from employees in many different countries. Whatfix acts as an extra pair of hands, providing a starting point that enables employees to overcome Concur-related issues independently, allowing our team to focus on more complex issues,” says Patrick Ruiz, Service Delivery Manager of Global Shared Services at OMRON.