CIOInsider India Magazine
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Ganesh Jivani
Managing Director
Established in 1991, Vadodara based Matrix Comsec is a leader in the security and telecom solutions industry and one of the prominent brands in the segment that requires no introduction in the businesses and enterprises arena. Matrix’s stellar reputation in truth can be traced back to its strong commitment to travel ahead of the industry trends with more than 40 percent of its resources dedicated to the design and development of new products. Over the past three decades, the company’s R & D efforts have paid off significantly, earning it a reputation as an innovative, technology driven organization not to mention its highly customer centric approach that serves the needs of its customers faster and longer, thanks to an extensive network of more than 1000 system integrators. The award winning company also boasts a strong, cutting edge portfolio of products such as Unified Communications,IP-PBX, Universal Gateways, Convergence, VOIP Gateways, GSM Gateways, IP Video Surveillance, Access Control and Time Attendance. CIO Insider recently conducted an exclusive interview of the man at the helm of Matrix Comsec, Ganesh Jivani (Managing Director), who walks us through the latest endeavors of the company.
In conversation with Ganesh Jivani, Managing Director, Matrix Comsec
Where is Matrix Comsec positioned in the current Indian Electrical & Electronic Manufacturing industry? What is the kind of role it takes on in the Security & Telecom industry?
Matrix is one of the most seasoned & leading companies in the Indian Telecommunication forte, committed to bringing technological revolutions in the space and with advanced technologies at its disposal. Today, it stands reputed as one of the prime Telecom and Security solutions providers with its proud Indian presence in 80+ countries across the globe. Our constant focus on precise product development has contrived a series of technical excellence, including Cloud based PBX
Solutions, Hybrid IP-PBX Systems, Universal Media Gateways, VoIP and GSM Gateways, and Communication Endpoints. Also, in the security domain, we have accumulated a worthy expertise across Network Video Recorders, IP Cameras, Access Control, and Time Attendance Systems. Our solutions are catered to all sizes of businesses from small and medium to large and multi location enterprises across various verticals such as Manufacturing Logistics, BFSI, Healthcare, Hospitality, Education, Government, Defense and many more.
Matrix offers all the key values a modern organization expects from a security solution: cutting-edge technologies, best-fit solutions, high-quality products in terms of performance,reliability, durability, compliance, and ease of use
Tell us about the company’s portfolio of products as well as the underlying technology framework of these products? Which are your target segments?
Matrix offers a comprehensive range of solutions to answer varied pain areas across the Telecom industry, along with its other solution ranges inclusive of IP Video Surveillance, Access Control and Time Attendance. All these solutions are specifically designed for large and multi location enterprises SMEs and SMB organizations.
Matrix’s primary focus is on developing solutions equipped with cutting edge technologies to deliver seamless security and higher productivity. Our products across all three domains can not only be integrated with each other, but can also be integrated with many third party solutions already deployed in an organization. This helps to protect existing as well as future investments of our clients.
You have been building solutions for various industries, how do you keep up with the trends in these diverse fields and how do you understand what a customer is truly looking for?
Matrix offers all the key values a modern organization expects from a security solution cutting edge technologies, best-fit solutions, high quality products in terms of perfor
mance reliability, durability, compliance, and ease of use. Furthermore, we are sincere and prompt in our after sales services not to mention that we also train users to ensure best return on investment for our customers. Overall, Matrix provides sophisticated solutions with a heavy focus on quality and customer service. The key differentiators also include our presales, post sales and R&D support infrastructure. Moreover all our products are developed, adhering to international standards, and hence they showcase reliability at every level.
How important is it for the company to have products developed indigenously and what are the aspects of the company that attract and keep the customers interested in it?
With our indigenous Research and Development Centre, we aim to innovate products equipped with the latest technologies that increase customer convenience. Matrix is envisioned with a focus on delivering solutions that aim to ace the ThreeS of any robust communication architecture Smooth, Scalable, and Secure. Hence, our stellar telecom innovations provide seamless corporate connectivity. With competitive expertise, Matrix has grown into a trademark of trust and reliability for customers. Its nextgen products and services are highly cherished in the industry and are honored, with multiple awards.
With respect to Matrix Comsec's future roadmap, where is the company headed in the years to come?
Matrix business is driven by mainly two prime movers cutting edge products and strong, core market reach. With this simple understanding we are focused on creating world class products in all three domains. Simultaneously, we are also building a strong channel network to expand market reach and take Matrix to all targeted markets by investing in marketing sales and support.
The dynamic nature of the evolving workforce does not wait for anyone and neither do we at Matrix. With a mantra, ‘We Aid All’ our technology evolutions thrive to cater to every firm that scouts stellar developments regardless of its scale, structure and sort.
