In the dynamic realm of IT services, businesses face escalating demands for stream lined processes, digital trans formation, and robust solutions. The challenges encompass intricate technological landscapes and the imperative need for innovation. Navigating these demands necessitates a competent and adaptable IT services provider capable of addressing diverse challenges.

Recognizing the evolving nature of business challenges, MROADS strategically positions itself as a partner invested in solving problems comprehensively. With a dedicated team embodying a hunger for problem-solving, MROADS pioneers digital transformation, cloud services, and Gen AI to deliver unparalleled value and usher businesses into a future of innovation and efficiency.

In an exclusive interview with CIO Insider magazine, we discuss the organization’s offerings, future roadmap, and much more. Let’s hear it from the team.

Could you provide a brief overview of MROADS as an organization and its position in the IT services market?

As the founder of MROADS, my vision was to democratize mobile app access for small businesses in the SaaS landscape. Leveraging my experience at Verizon, we pivoted towards IT services, and our proficient team developed mobile apps for many major companies.

Over 12 years, our transformation from a boutique entity to a substantial enterprise was marked by achievements such as ISO certification and CMMI level three accreditation. Today, due to our agility in decision-making, mroads stands as a reliable partner which is a testament to our commitment to

addressing business challenges through innovative technological solutions in the fiercely competitive IT services market.

Could you tell us about flagship IT services and offerings, highlighting the factors that make MROADS a trusted choice for customers?

At MROADS, our primary focus has been on spear heading digital transformation, not merely as a technological shift but as an end-to-end solutions to our clients' business problems. This approach ensures the delivery of comprehensive value rather than fragmented solutions. Another core area of emphasis for us is cloud trans-formation and we strive to guarantee zero downtime during the entire trans-formation process, bringing tangible value additions for our customers.

Similarly, in the US hospitality sector, we tackled the inefficiency of check-in agents juggling multiple screens to cater to guests' preferences. Collaborating closely with the business, we conceptualized a unified interface that integrated all systems, reducing check-in time and allowing agents to engage in meaningful conversations with guests. This not only improved customer satisfaction but also elevated the Net Promoter Score (NPS), indicating increased brand loyalty and customer advocacy.

Describe the key attributes of the team behind MROADS' solutions, emphasizing their capabilities and how they contribute to maintaining a competitive edge in the market.

The backbone of MROADS lies in its exceptional team, whom we don't merely consider as employees but as partners in our journey. Beyond technical prowess, the defining qualification for our team is an insatiable hunger and responsibility to see challenges through to completion. Adapting to evolving problems is crucial, and our leadership team, many of whom have been with us for years, exemplifies this adaptability.

We prioritize hiring individuals who fit our culture and our unique training approach pushes team members to explore cross-functional knowledge boundaries, gaining new perspectives on problem-solving.

What are the future opportunities that MROADS is pursuing to achieve its goals?

Looking ahead, MROADS is actively exploring diverse market segments, with a particular focus on the USA and the Middle East. Our approach isn't just about market expansion, but it's centered on identifying solutions that genuinely benefit customers, making us the ideal partner. In the coming five years, I envision MROADS playing a pivotal role in transforming businesses to create a positive impact on customers, society, and countries. The goal is to leverage Gen AI to eliminate manual labor and enhance work-life balance, fostering adaptability within companies. By streamlining repetitive tasks through Gen AI, we aim to contribute to the bottom line and improved customer experiences, and ultimately, better societies. Additionally, our strategic target involves becoming market leaders in the Gen AI and broader AI space, focusing on ethical AI practices.