Emerged in the midst of the 2020 pandemic, Piculets Solutions was set up post identi-fying a substantial void in the digital readiness of industries they previously served in the IT services sector. Recognizing this gap, Piculets was established with a distinct mission: to equip Small and Medium Businesses (SMBs) with an integrated platform facilitating various business facets like Business Process Management (ERP), People Process Management (HRMS), IoT, Machine
/Factory/Office Maintenance, and Robotic Process Automation (RPA).

Inspired by a bird species symbolizing new opportunities, Piculets envisioned revolu-tionizing the Industry 4.0 landscape. From the start, their focus has been on empowering industries to adopt leading-edge technologies such as Internet of Things (IoT), cloud computing, analytics, AI, and machine learning. Through these innovations, Piculets aims to enable businesses to evolve amidst technological advancements, fostering efficiency, innovation, and growth.

Their journey underscores a steadfast dedication to integrating advanced tech into business operations. This commitment aims to empower companies to embrace change, stay ahead in the evolving tech sphere, and seize opportunities presented by Industry 4.0. Piculets' trajectory revolves around unlocking new possibi-lities, transforming operations, and steering businesses toward embracing the potentials of the digital era. Let’s read on.

Describe your primary SAP solutions and what sets you apart as a trusted option for micro, small, and midsize enterprises?

As a reputable SAP Business One partner, Piculets distinguishes itself as a certified entity offering a comprehensive suite of services encompassing software sales, customization, implementation, training, and ongoing support. Our team, with over 20 collective years of experience in SAP implementation, brings a wealth of expertise spanning various industries,

catering to both small-scale ventures and larger corporations.

At Piculets Solutions, our customer-centric approach drives SAP implementation services tailored precisely to our clients'unique requirements. Acknowledging the individuality of each business, our objective is to seamlessly integrate SAP solutions into their existing workflows. With a deep domain understanding across more than 21 industries, we not only meet but surpass the expectations of businesses of all sizes.

Central to our implementation approach are specific objectives aimed at maintaining the highest project quality standards. We prioritize building collaborative partnerships with clients, ensuring that each implemen- tation becomes a success story in its own right. What distinguishes Piculets is our dedication to employing agile methods strategically, minimizing implementation risks. Engaging clients at crucial stages allows for a proactive and responsive approach, ultimately contributing to the overall success of every project.

Piculets Solutions transcends being a mere vendor, evolving into a dependable partner for micro, small, and midsize enterprises seeking robust, tailored SAP solutions. Our established track record, industry acumen, and unwavering commitment to excellence position us as the optimal choice for businesses aiming to enhance operations through SAP implementation.

What is the kind of customer experience you create through your products or offerings?

We create a tailored customer experience through a two-fold strategy: starting with discussions at management levels to understand business challenges, then engaging end-users to address specific issues. Our approach involves issue tree analysis, identifying root causes for application development or SOP changes. For instance, with a conveyor manufacturer struggling with inventory issues, we implemented SAP Business One.

This involved a comprehensive production module automating design, Bill of Materials creation, production, and finished goods handling. The outcome was remarkable - a 70% reduction in overall capital expenditure due to decreased inventory purchases. This case exemplifies how our approach delivers tangible positive outcomes for clients by streamlining operations and optimizing resources.

How do you foster an innovative learning culture in the team to leverage the latest technologies to build

solutions that make a difference for your customers seeking SAP solutions?

At Piculets Solutions, our 15+ member team embodies a multi-faceted approach, merging diverse skills encompassing SAP solutions, software development, project management, and industry-specific expertise. Embracing our small size, we leverage this diversity for collaborative problem-solving, ensuring our solutions are comprehensive and impactful. Our innovative learning culture is tailored to our compact team dynamics, emphasizing hands-on learning, informal sessions, and discussions to stay abreast of SAP technologies.

Encouraging cross-functional collaboration is integral to our culture, valuing every member's contribution and fostering collective project collaboration. Our adaptability is pivotal, encouraging swift adoption of new technologies to cater to evolving customer needs. While we may not host large events,we celebrate simplicity-driven innovation, encouraging individual input. This culture directly influences our customer solutions, enabling agile, personalized, and progressive SAP offerings, showcasing our ability to deliver impactful solutions despite our size.

What is the future roadmap envisioned for Piculets? Where is it headed for the next five years?

Over the next five years, Piculets is poised for an ambitious trajectory marked by innovation and growth within the IT services sector. Central to our roadmap is an expansion of our solution offerings to cater to evolving client needs. Despite our small size, we aim to lead in technological advancements, particularly focusing on SAP solutions such as SAP Business One, ERP, HRMS, IoT, Machine Maintenance, and Robotic Process Automation (RPA). Strengthening our position in serving small to medium-sized businesses, we plan to deepen industry expertise and explore new markets while retaining our personalized, client-centric approach.

Building enduring client relationships is pivotal as we aim to become trusted advisors in navigating technological shifts. Investing in our team's skills and expertise through continuous learning, certifications, and hands-on training remains a priority. Our small team size allows us to be agile, swiftly integrating emerging technologies. Additionally, strategic collaborations with like-minded organizations and experts are on the horizon, enriching our knowledge base and potentially leading to innovative joint ventures. This roadmap reflects our commitment to sustained innovation, client satisfaction, and strategic growth.