CIOInsider India Magazine
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Amit Sangle, Co-Founder & COO
Swati Gaonkar, Founder & CEO
RPA startups are emerging as key players in the tech industry, leveraging automation to revolutionize business processes. These startups offer innovative solutions to streamline operations, enhance efficiency, and reduce costs for businesses across various sectors. As one such startup, Step One Step Ahead stands out with its comprehensive RPA services tailored for the manufacturing and BFSI sectors globally. With a strong focus on digital transformation, Step One Step Ahead assists clients in optimizing operations, accelerating scalability, and achieving substantial ROI. Through services like bot audit, cost optimization, and RPA COE establishment, Step One Step Ahead empowers organizations to overcome implementation challenges and drive successful automation initiatives.
In an exclusive interview with CIO Insiders magazine, Step One Step Ahead team delves into the organization’s offerings, future roadmap, and other key insights.
Can you provide an overview of Step One Step Ahead, its position in the IT services market, and its unique offerings?
Step One Step Ahead has been a prominent player in the IT services market since 2019, specializing in RPA services for the manufacturing and BFSI sectors globally, with a focus on the Indian and US markets. Our core focus lies in facilitating digital transformation for businesses, aiding them in streamlining operations, accelerating scalability, and optimizing costs.
We pride ourselves on our unique approach and out of-the-box solutions, tailored to address the specific pain points of our clients. Our track record of achieving milestones across various technologies and domains showcases our commitment to driving success for our clients in the ever-evolving IT landscape.
What distinguishes your flagship RPA services from others in the market, and why should customers trust your company?
Our flagship RPA services stand out in the market due to its comprehensive approach and innovative solutions tailored to address the specific needs of our clients. One of our unique offerings is the Bot Audit service, where our expert team conducts a thorough review of the client's existing RPA program. We identify challenges hindering ROI and provide recommendations to optimize the RPA implementation, aligning it with the client's objectives.
Through our dedicated R&D teams, we conti-nuously innovate cutting-edge solutions with shift left approach that deliver tangible benefits & im-pressive ROI for our customers
In addition to Bot Audit, we excel in RPA cost optimization. Leveraging prebuilt reusable components and a skilled team, we develop automation solutions rapidly, enabling clients to optimize RPA costs without compromising on quality. Moreover, our expertise extends to assisting clients in selecting the right RPA tools within their budgets and long-term visions. Furthermore, we offer RPA Center of Excellence (COE) services, guiding clients in establishing best practices and selecting the appropriate tools to navigate their RPA journey successfully.
Another unique service we provide is Robotic Test Automation using UI path tools, catering to the most intricate automation needs across various digital applications. Moreover, our Bot Monitoring service ensures continuous monitoring of robots and applications in production, guaranteeing smooth operations round the clock.
What specific challenges or problems do you address for your customers, and do you have any case studies demonstrating the positive impacts of your solutions?
One case study involves a one of Italy based energy domain company, struggling with delays in RPA project go-live due to workflow failures, inaccurate business data, and lack of analytics at the right stages. Upon our involvement, we conducted a comprehensive RPA platform audit and review and devised a phased golive strategy with a robust mitigation plan. Through code optimization, RCA, debugging, and rigorous testing mechanisms, we ensured the project's success.
Additionally, we implemented strategies for support, maintenance, data cleanup, KPIs, and reporting.
Within six months of partnering with us and implementing our solutions, the client successfully achieved project go-live, witnessing significant impro- vements in bot performance. For instance, we reduced manual work from 150 resources to just five robots, resulting in a 40x efficiency rate increase and a 90 percent accuracy level. This translated to substantial annual savings of $162,000 for the client.
Swati Gaonkar, Founder & CEO
How would you characterize the expertise and capabilities of your team, and how do they contribute to maintaining a competitive advantage for the company?
We pride ourselves on delivering commit-ments on time, consistently meeting or exceeding customer expectations with our value driven strategies and solutions. From top management to our dedicated team, everyone is aligned with understanding and meeting customer needs precisely. With a 100 percent success ratio in project implementations over four and a half years, we attribute this to our adherence to best practices and standard operating procedures. Moreover, our team doesn't just fulfill customer requests, we go beyond by providing innovative solutions and value additions that accelerate our customers' objectives.
What future opportunities is Step One Step Ahead pursuing to achieve its objectives in the coming years?
Our vision at Step One Step Ahead is to revolutionize RPA implementations by streamlining every process from inception to execution. We aim to address the challenges faced by various industries, including banking, insurance, manufac-turing, and retail, by enabling smoother RPA adoption and scalability. Through our comprehensive bot audit solutions, we intend to assist organizations in identifying and overcoming bottlenecks in their RPA journeys, facilitating seamless program expansion across functions.
