The global DevOps market size is estimated to grow to $25.5 billion by 2028, growing at a CAGR of 19.7 percent according to Markets and Markets. The adoption of cloud technology and the establishment of personal data centers by corporations have boosted the demand for DevOps solutions in the market. In India, various government initiatives are being taken to encourage the Digital India dream and make private corporations establish their data centers. However, most companies tend to build their in-house IT support teams to migrate to the cloud and perform maintenance of systems.

Here, these teams are most of the time not compatible with the updated technologies and lack of knowledge about offering accurate solutions. This is where Taashee Linux Services Pvt. Ltd. comes in to make a mark. The company’s niche expertise in DevOps and cloud migration is unparalleled and the team is qualified to offer the correct solutions with affordability. The CIO Insider magazine engaged in a conversation with Abhishek Datt, Founder, TaasheeLinux Services to find out more about the company’s expertise and how it is adding value to the DevOps solutions market.

Tell us about the modern strategies in IT Service Management and the challenges faced in the industry for Cloud Native ITSM.

ITSM, or IT Service Management, is a set of strategies, tactics, and processes used to design, deliver, manage, and improve IT services within an organization. The goal is to ensure that IT services align with business objectives and meet the needs of end-users.

While ITSM is often associated with broader IT operations, it plays a crucial role in software development by ensuring that the software development process delivers high-quality, reliable software. This is done by incorporating various best practices and processes for end-to-end service delivery.

The challenge of Cloud-native ITSM

Traditional ITSM frameworks, originally designed for a more static IT environment, face significant challenges when confronted with the dynamic nature of cloud-native and DevSecOps practices. These challenges include:

Dynamic and Scalable Infrastructure

Ephemeral Resou- rces: Cloud envir-onments are characterized by the rapid creation and destruction of resources, making it difficult to maintain accurate configu-ration management databases (CMDBs).

Auto-Scaling: Automated scaling can lead to rapid changes in the IT

infrastructure, which can be challenging to track and manage using traditional ITSM tools.

Complex Service Delivery Models

Multi-Cloud Environments: Organi- zations often use multiple cloud providers, each with its own specific services and APIs, making it difficult to manage services consistently.

Microservices Architecture: The distri-buted nature of microservices can make it challenging to track dependencies and manage incidents effectively.

How does ProConnect act as a powerful solution to address the industry challenges?

ProConnect Cloud Provisioning Plat-form (CPP) is a powerful tool designed to address the challenges outlined above and streamline the cloud provisioning process. By integrating with popular ITSM tools and orchestrating automation tools like Ansible and Terraform, CPP offers several key benefits:

Addressing Scalability and Agility

Automation: ProConnect automates the provisioning of cloud resources, reducing manual effort and accelerating deployment times. This enables organizations to scale their cloud infrastructure quickly and efficiently.

Orchestration: By orch- estrating automation tools like Ansible and Terraform, CPP can automate complex tasks, such as configuring and deploying applications, further improving efficiency and reducing errors.

Managing Complex Infrastructure

Centralized Management: ProConnect provides a centralized platform for managing cloud resources across multiple cloud providers.

Configuration Management: It can automate configuration management tasks, ensuring consistency and compliance across different envir-onments.

Enhancing Security and Compliance

Automated Security Checks: ProConnect can integrate with security tools to automate security checks and enforce compliance policies.

Role-Based Access Control: It can enforce granular access controls to protect sensitive resources.

How does ProConnect CPP work with ITSM and Automation Tools?

Integration with ITSM

Seamless Connection: ProConnect integrates with your existing ITSM tool, such as Service Now, BMC Remedy, or Jira.

Centralized Mana- gement: This integration provides a centralized platform for managing cloud resources and their life cycle.

Unified Workflow: This integration creates a unified workflow, allowing service requests to be initiated and tracked within the familiar ITSM interface.

Automated Provisioning

Triggered Workflow: Once a service request is approved, ProConnect triggers automated workflows to initiate the provisioning process.

Resource Allocation: The platform allocates necessary resources on the specified cloud platform (e.g., AWS, Azure, GCP).

Configuration Mana- gement: It configures the resources according to the specified requirements, including network settings, security groups, and software installations.

Automation Orchestration

Leveraging Auto- mation Tools: ProConnect orchestrates automation tools like Ansible and Terraform to automate complex tasks.

Efficient Configuration: These tools can automate tasks such as provisioning virtual machines, configuring networks, and deploying applications.

Reduced Errors: Automation reduces the risk of human error and ensures consistent configurations.

Security Checks and Compliance

Automated Security Scans: ProConnect integrates with security tools to perform automated security scans and vulnerability assessments.

What are the benefits of availing ITSM services from Taashee Linux Services?

Accelerated Time-to-Market

Rapid Deployment: Automate the provisioning of cloud resources, significantly reducing deployment time.

Quicker Innovation: Faster time-to-market for new applications and services, enabling organizations to respond quickly to changing business needs.

Enhanced Operational Efficiency

Reduced Manual Effort: Minimize human intervention in the provisioning process, reducing the risk of errors.

Streamlined Workflows: Automate routine tasks, such as creating virtual machines, configuring networks, and deploying applications.

Improved Productivity: Free up IT staff to focus on higher-value activities.

Stronger Security

Automated Security Checks: Enforce security best practices and identify vulnerabilities through automated security scans.

Policy Enforcement: Ensure compliance with security policies and industry standards.

Reduced Security Risks: Minimize the risk of security breaches by automating security checks and configuration management.

Improved Compliance

Automated Compliance Checks: Ensure compliance with regulatory standards (e.g., HIPAA, GDPR) through automated checks and policy enforcement.

Reduced Risk of Non-Compliance: Minimizes the risk of fines and penalties by maintaining compliance.