| |December 20199FINTECHS AND LARGE CAPITAL MARKET ORGANIZATIONS ARE FOCUSING ON INTELLIGENT SOLUTIONS IN ORDER TO PROVIDE BETTER OPERATIONAL EFFICIENCY AND COST OPTIMIZATIONpoints and leveraging this infor-mation to derive deep customer insights. These customer insights will enable organizations to cre-ate actionable strategies and come up with lucrative products and services consequently leading to fulfilling their requirements and increasing customer satis-faction. Also, Capital Market or-ganizations generate tremendous amount of data, it is imperative to have stringent information se-curity policies and compliance to keep the confidential data secure.There are multiple technological trends in Capital Markets that are disrupting this industry. These are:1. Smart/Intelligent Automa-tion: Financial Services compa-nies are taking intensive efforts to automate their trade-related operation that leads to inculcat-ing Robotic Process Automation (RPA) and Intelligent Automa-tion using software robots. Due to fierce competition, Businesses are looking forward to reduce op-erating expenses at the same time increase the process efficiency thereby increasing the productiv-ity of the organization.2. Smart Contracts will make Trade Settlement Efficient: The trade settlement is quite a lengthy process in capital markets and it undergoes a delayed transaction time due to involvement of mul-tiple intermediaries, clearance stages and regulatory complianc-es. In order to enhance this pro-cess. Smart contracts works on a distributed ledger technology (DLT) which automatically executes on fulfill-ment of an underly-ing criteria. This en-ables the settlement process to be exe-cuted in real-time and at the same time eliminates intermediaries.3. Innovative Digital Revenue Streams: Younger generation especially millennials believe in being independent which makes them more inclined towards technology leveraging digital tools to enhance their decision making capability. In order to make financial decisions and catering to their demands, it is important for capital markets companies to launch intuitive platforms along with providing services that allow the younger generation to take their own decision. Unique and innovate revenue streams should be experimented in order to cater to the new age customers by creating digital platforms and providing enticing services.4. DevOps Culture: Capital Market companies are strategizing to launch new product features and update existing products as soon as possible so that they are first in the market. This poses a huge challenge and pressure for the IT team following the legacy process of development like the SDLC model or even agile for that matter. It is imperative for the development team to work in sync with the operations team leveraging latest tools to expedite the development and deployment process. This gives rise to the DevOps culture and how it is impacting end-to-end development process.5. AI-based Cybersecurity: The threat of cyber-attack is increasing at alarming pace due to the increasing abilities of hackers of finding vulnerabilities. Considering the tremendous volume of data generated, Capital Market industry is slowly shifting towards Artificial Intelligence (AI) and Machine Learning (ML). Models are created in order to generate a pattern in the data and this helps to detect and prevent any anomalies that could be a potential threat to the organization. AI can also help in determining vulnerabilities by understanding how the internal systems interact with each other and based on the intelligence, it detects loopholes. Pankaj Purohitw
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